AIM EMR's Return Policy

AIM EMR values its relationship with you, and offers you the option to return certain products you purchase directly from AIM EMR and / or AIM Services Inc. AIM EMR is a division of AIM Services, Inc. and will be hereinafter collectively referred to as AIM.

You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.

14-Day Return Period for Certain Hardware and Software Products and Accessories:
Unless you have a separate agreement with AIM, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, installed or registered may be returned within 14 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. Any product returned to AIM without prior authorization from AIM will be considered an unauthorized return, and the customer will not receive credit for the product and AIM will not ship the product back to you.

Exceptions to AIM's 14-Day Return Period:

  • All sales of software and licenses are final and may not be returned. Certain Software licenses purchased may be returned only with the express approval of the publisher, which in many circumstances will not be granted.

Restocking Fees: AIM may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.

How to Return a Product: Before returning a product, you must first contact AIM customer service and obtain a Return Materials Authorization (RMA) number before the end of the applicable return period. AIM will not accept returns without a RMA number.

NOTE: You must ship the product to AIM within 5 days of the date thatAIM issues the RMA number as follows:

  • Ship back all products you are seeking to return to AIM and for which you received a RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
  • Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, AIM will issue a credit of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.

Note: Before you return the product to AIM, make sure to back-up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as floppy disks, CDs, and PC Cards. AIM is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.